Guidelines for Conflict Management

This article shares the guidelines one fourth generation family business created to keep discussions productive. 

Mutual respect for others feelings and opinions

No physical acting out

No leaving the room, physically or mentally, during a discussion

The issue must be resolved before the meeting ends unless all agree to table it

Follow rules of effective listening

            Make eye contact

            Be responsive

            “I” statements

            Think from the others perspective

            Think before you speak

No interrupting

Group hug after “hot” issue is resolved

You do not always have to be right...mistakes are OK

Strive for a win/win outcome

Have facts at hand and be as objective as you can be...remember. we are all looking out for the best interest of the company

Be open and honest

There are no titles in the group; everyone is equal

Practice professionalism

Sensitive issues are to be kept within the group

“Coming together is a beginning; keeping together is progress; working together is success.” —Henry Ford

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